Frequently Asked Questions
Everything you need to know about your Premiata experience
What shipping methods are available and what are the costs?
We offer standard and express international shipping via DHL and UPS. Shipping costs vary by destination and are calculated at checkout; we offer complimentary standard shipping on all orders over $300.
How can I return a product if it doesn't fit?
You can return any unworn item within 14 days of delivery. To initiate a return, please visit our returns portal to generate a prepaid shipping label. Items must be returned in their original packaging with all security tags intact.
How do I determine my correct size for Premiata sneakers?
Our sneakers generally run true to size, but some styles may vary. We recommend consulting the specific 'Size Guide' found on each product page, which includes centimeter measurements for our insoles.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay. We also offer Klarna for buy-now-pay-later options in select regions.
Are Premiata products covered by a warranty?
Yes, all our products are covered by a 24-month warranty against manufacturing defects. This does not cover normal wear and tear or damage caused by improper maintenance or misuse.
How can I track the status of my order?
Once your order is dispatched, you will receive an email containing a tracking number and a link to the carrier's website. You can also track your shipment directly through the 'My Account' section on our store.